Below FAQ are some common concerns of our customers, if you have any other question, please send to amilajewelry@hotmail.com
No Paypal account, no problem. 
When checkout, you need to use the " pay by Paypal link " in the shopping cart. Once you go to Paypal, at the bottom there will be a grey button allowing you to pay as a guest with the Credit/ Debit card. 
--As in my shop’s photo guide page: https://amilacn.com/pages/paypal-guest-checkout-guide
+ Paypal is accepted.
+ Credit/ Debit cards.
+ other payment methods are also welcome. Like : Western Union, Bank transfer.
If you want to pay other payment methods that was not showed on my website, please kindly contact me first. 
For the other payment methods, please NOTE as below: 
--Payment deadline: within 7 working days after you place order.
--Usually for the international transfer, would need 1-2 working days. Once I receive the full payment, would tell you first. 
-- Full payment must needed. Usually there would be a charge from intermediary bank, this charge would be suffer from YOU. 
-- All my financial information ONLY be from my register email: amilajewelry@hotmail.com.
Any question, please contact me to confirm first.
NO.
Import fees are the responsibility of the buyer.  As a Chinese seller I am not registered to collect UK VAT.
If YOU NEED me to write the True value in the customs forms -- Let me know : ) 
And, NOTE: for goods with a value that exceed GBP 15, you will have to pay 20% import VAT plus an GBP 8 Royal Mail handling fee.
Yes, we do. Please check my shop page “Size Chart”. Link: https://amilacn.com/pages/bracelet-necklace-rings-size-guide 
Please kindly measure yourselfs : )
>> Combined Shipping
For purchasing items at ONE time, the Shopify system would combine all shipping fees for you automatically, and sure it would be cheaper than ship separately. If you place orders separately & you want to ship them together, contact me first BEFORE you pay. 
>> Faster Shipping
Contact me first BEFORE you pay. I will look up the cost for you, as different country/area different cost & the cost also depends on the gross weight/volume.
I love to prepare custom/personalized orders : ) But then you must accept I would probably need more time to prepare your order (sometimes I simply need to order supplies to make it : )-- contact me to confirm the delivery time. 
NOTE: Custom/ personalized orders can't be returned or exchanged.
Every item would be first be packed in a small PP bag, final in a paper Box with full PP carefully wrap for it---this is for free : )
If you want a gift jewelry box or bag or gift card together, please kindly contact me first, and NOTE, this not for free. We may kindly talk about it to see which kind you may like : )
You may probably U.S. customer. Since October 1, 2015, the USPS Postal Service doesn't offer tracking for international import Registered Mails. However, I will still ship all parcels as registered. USPS is trying to "encourage" other countries to use barcode scanning on registered parcel. All my parcels are having barcodes to scan. Truth is that USPS is just too lazy to scan it. I'm sorry for this, but I can't help it.
Sometimes I'm able to make more copies of the same item. It will just depend of supplies I have.
If you want more than available - contact me. I can't promise I will fulfill your request, but I would try my best to do: ) We may kindly talk about it : )
Dear, If for your order, the total amount is OR more than $700 US, we could offer 2% discount for you. If you want to place big order, please kindly contact me to talk about it : ) And, I would send my shop's Coupon Codes to old customers frequently.
If the order wasn't shipped, then of course I'll send back your money immediately after receiving your request. In case the parcel was already shipped, than I'm refunding money ONLY when I'll get the items back, NOT SOONER. Items have to be in the same condition like when you received it. Also please remember that refund option does not include shipping price. Once it's shipped, it's not refundable. Also shipping back to me.
In case when parcel was not claimed by customer on time and parcel came back to me (and in meanwhile customer didn't contact with me), I'm treating it as CLAIMED PARCEL and I'm NOT refunding money. In case when customer arranged contact and want the parcel to be shipped again, I'm expecting payment for
1) sending back of the parcel (usually I don't pay more than $4-$6)
2) re-shipping (the same price as during making an order). Of course there is possibility to cancel the order after I'll receive parcel back if buyer want to do so, but then I'm not refunding for shipping and I'm deduct refund for shipping back price..
You have to contact me. Sometimes I would like to have item back, sometimes I won’t need it.
Please contact me to know my address.
The address showed on the parcel that you received is my company express agent's. This also means that I'm NOT sharing my address before you will place your order.
I don't accept cancellations, sorry. But please contact me if you have any problems with your order.
Please kindly NOTE:
1, Don’t touch chemical.
2, Don’t sleep with it.
3, Use soft cloth to clean.
4, Don’t bath or swim with it.
5, Don’t mix with sweat.
6, Avoid impact and cut.
7, Avoid under the hot sunshine.
8, Put it in box when you not wear it.
In the product detail page, click the “CUSTOMER REVIEW” section, then click the “WRITE A REVIEW” button, scroll down to see the entire page -- the review form would show up. After finish the form, click “SUBMIT REVIEW” button.
As image guide link: https://amilacn.com/pages/how-to-write-a-review
Note: you just can write the review for the item/ items that you have purchased.
Normally we don't provide support during Sunday/ Chinese big holidays, except for urgent cases. In these cases, you just need to mark “Urgent” in your email, we will get back to you as soon as possible.