Frequently asked questions about gift cards


Yes, provided there is still a balance remaining on the card.
Yes. A customer can redeem another gift card during checkout.
* Usually, customers can't check their own gift card balance, but we can check it and send the information to you if needed.

* If you use Apple Wallet Passes, you could check your own gift card balance.
Customers can download Apple Wallet Passes to their iOS device from the notification email that they receive when they buy a gift card. Emailed gift cards will include an Add to Apple Wallet button. Customers can click the button to open the gift card automatically in Apple Wallet.
The Pass displays our store information, the gift card's active balance, and a unique QR code.
The example as below, for your reference:

No, you can't use a gift card to buy another gift card.
Yes, gift cards are applied to the final order total which includes shipping and taxes.
Customers can click Resend gift cards from their order confirmation email.
The gift card email would be sent out automatically to the customer’s email box after purchase, it just need one or two minutes.
Please check your mailbox ( that you used in this purchase) again, including the spams. And please make sure that our email address ( ) is in your accepted list of mailing address, avoid it filtering as spams.
If needed, contact us to resend the gift card email for you.